There are five levels of authorization that you can assign to contacts for your Alert Logic® account.
Main point of contact for a particular service. Can make all changes to the account.
There should only be 1 primary contact.
|Secondary||Second point of contact for a particular service when the Primary contact is unreachable. Can make all changes to the account.|
|Tertiary||Third point of contact for a particular service when the Secondary contact is unreachable. Can make all changes to the account.|
|Authorized||Defacto account owner - not a technical person. The go-to person when the Primary contact is no longer with the company. There should only be 1 Authorized contact.|
|Generic||Basic contact. Can NOT make any account-level changes, but can call in for tickets.|
If you need to make any changes to the contacts for your account, such as a contact leaving the company or a change to the email address or phone number for a contact, call or email our Support team.
US: 877.484.8383 (Option 2)
UK: +44 (0) 203 011 5533 (Option 1)
Additional contacts can be defined for email notifications in the Alert Logic user interface (UI). For more information about email notifications and configuring notification preferences, refer to our Notifications documentation.