When and how often does Alert Logic perform appliance and product maintenance?

Alert Logic® updates appliance software and makes product changes as needed throughout the year. When patches are available, we push them to appliances as soon as possible within our maintenance windows. Updates are designed for deployment without the need for on-site intervention by the customer. Customers will be notified via email prior to a release with information on the type and duration of the maintenance window and again upon completion of the update.

The following maintenance windows may be used in support of Alert Logic products and services:

Standard Change Window

Alert Logic performs standard changes through a standard change window. Standard changes are defined as those with a lower risk profile and no expected interruption to service. Completion times for updates may be varied based on data size.

The standard change window falls within the following hours:

• US: Monday - Friday 20:00 PM – Sunday 03:00 AM (Central Time)
• UK: Monday - Friday 21:00 PM – Sunday 04:00 AM (UTC)

Emergency Change Window

Alert Logic notifies you when emergency changes are required. Alert Logic works to complete emergency changes as quickly as possible, and with the least interruption to your service. Notifications will be sent as needed.

Major Change Window

Alert Logic implements major changes, which are those with a higher risk profile, during a major change window. This window is during the following hours:

• US: Saturday 20:00 PM – Sunday 03:00 AM (Central Time)
• UK: Saturday 21:00 PM – Sunday 04:00 AM (UTC)

Because some major changes can cause service interruptions, Alert Logic will communicate these to you in advance of the change window. Please see the Alert Logic External Status Page to track maintenance updates.

Security Content Update Window

Alert Logic updates security content and signatures within the following weekly schedule: