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Upgrade to Threat Manager with ActiveWatch for AWS Marketplace Bundle | How To

Description

The following article describes how to upgrade to the Alert Logic® Threat Manager™ with ActiveWatch™ bundle subscription for customers who currently have a Threat Manager-only subscription for AWS Marketplace.

NOTE: This procedure only applies to customers with Threat Manager-only subscriptions. Beginning in September 2016, Threat Manager is sold as a bundle with ActiveWatch when purchased in AWS Marketplace. Learn more about the software update at: Threat Manager with ActiveWatch for AWS Marketplace Bundle | Software Updates.

Solution

To subscribe to the Threat Manager with ActiveWatch bundle for AWS Marketplace, complete the following steps:

Terminate existing instances in the AWS Management Console and cancel your Threat Manager subscription with steps 1-4:

  1. Find the Alert Logic appliance within the AWS Management Console.

  2. Right click the Alert Logic appliance.

  3. Click Instance State.

  4. Click Terminate.

  5. Subscribe to the new listing via AWS Marketplace.

    NOTE: You do not need to fill out the Sign Up From after subscribing, as you already have an account with Alert Logic.

    At this point, new Alert Logic appliance(s) will be auto-claimed.

  6. Send an email to support@alertlogic.com with the subject line "Existing Customer - Threat Manager with ActiveWatch for AWS Marketplace Subscription".

    Include the following details in the email:

    AWS Account Number
    Company
    Phone Number
    Primary Security Contact Information - Name, Title, Phone Number, Mobile Number, and Email Address

    You can also submit the information for Secondary and Tertiary contacts at this time. In the event that security-related issues are detected on your network, Alert Logic analysts will use this information to contact the network security individuals provided.

You are now subscribed to the Threat Manager with ActiveWatch for AWS Marketplace bundle.

Additional Information

If you currently have a Threat Manager-only subscription for AWS Marketplace and would like to spin up additional instances with Threat Manager while maintaining your Threat Manager-only subscription, instructions are available within this article: Spin Up Additional Instances on AWS with Threat Manager-Only Subscription | How To.

If you have any questions regarding our products or services, or to speak with an analyst in our Security Operations Center, contact our Support team:

US: 877.484.8383 (Option 2)
UK: +44 (0) 203 011 5533 (Option 1)
support@alertlogic.com

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