Alert Logic Support
Can anyone tell me if the support team work only US hours? I raised a ticket yesterday at 11am UK time and it hasn't been picked up yet by Support.
Could anyone take a look?
Ticket number is 523943
Hi Paul Donnelly - thank you for reaching out. Our Support team is 24x7, 365 days a year, with engineers standing by to address customer requests. We apologize for the delay in responding to your inquiry, and I can confirm that our specialists are currently reviewing the ticket you submitted.
If you ever have an issue that needs immediate attention, you can also call our Support team at:
- US Support: 1 877 484 8383
- UK Support: 44 (0) 203 011 5533
Please let me know if there's anything else I can do to assist.
Thanks for the reply Kirsten. Hopefully someone can help soon0
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