Alert Logic Support

Paul Donnelly

• February 15, 2023 08:47

Hello,

Can anyone tell me if the support team work only US hours? I raised a ticket yesterday at 11am UK time and it hasn't been picked up yet by Support.

Could anyone take a look?

Ticket number is 523943

 

Yes 0 No

• Official comment

  

  Kirsten Flores

  • February 15, 2023 15:14

  Hi Paul Donnelly - thank you for reaching out. Our Support team is 24x7, 365 days a year, with engineers standing by to address customer requests. We apologize for the delay in responding to your inquiry, and I can confirm that our specialists are currently reviewing the ticket you submitted. 

  If you ever have an issue that needs immediate attention, you can also call our Support team at:

  • US Support: 1 877 484 8383
  • UK Support: 44 (0) 203 011 5533

  Please let me know if there's anything else I can do to assist.
• 

  Paul Donnelly

  • February 15, 2023 15:41

  Thanks for the reply Kirsten. Hopefully someone can help soon

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