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    Lindsey Stirneman Official comment

    An escalation is a notification to a customer that a threat has been identified that warrants closer monitoring and/or immediate response. In some cases, the ActiveAnalytics platform will auto-escalate to customers via email simply for awareness, but in the case of more serious activity, the Security Analyst will email and/or call the customer directly for follow up.

    How and what a customer gets notified about, can be defined by their individual escalation preferences.

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