Updated email notifications

Alert Logic is upgrading our email notifications systems in January. The content, subject, and email addresses we use to send notifications will be preserved, but you may notice changes in details like email headers and the removal of Javascript code from the email. This change affects most email sent through the Alert Logic console, such as notifications of incidents and scheduled searches.

This upgrade will streamline delivery of email and make it easier for you to consume email by removing JavaScript code required by the current system.

FAQ

Q: When will this change happen?
The change will occur starting January 5, 2021, and will be rolled out to all customers by January 6.

Q: What types of notifications will be updated?

• Incident notifications
• Log correlation notifications
• Scheduled Log Search notifications
• Scheduled report notifications
• File Integrity Monitoring search notifications
• Extended Endpoint Protection attack notifications

Q: What email provider changes will be seen in message headers?
Email headers referencing whispir.com will now reference amazonses.com

Q: What changes will be present in the email itself?
The subject line and From email address will be unchanged, as will the plain text and HTML components of the notification. JavaScript code surrounding the HTML will be removed from the new email messages.

Q: What Alert Logic products does this change affect?
Customers subscribed to all Alert Logic products may see these changes.

Q: Can I get notifications delivered to my ticketing or chat system without using email?
Absolutely. Alert Logic Connectors let you deliver incident, observation, and schedule report notifications directly to Jira, Jira Service Desk, Microsoft Teams, Slack, Pager Duty, or any system that supports webhooks. Using connectors, you can customize the data sent with each request, and it's easy to send test data directly from the Alert Logic console. For more information about using Connectors, see the launch announcement.

Have questions about this change or want to receive sample email messages in advance of the update? Comment here or open a ticket with Alert Logic support.