Scan is not running



  • Official comment
    Abby Kincer

    Hello @...,

    Thank you for reaching out, and I'm sorry to hear you're having issues with this scan. I suspect this will require a bit more detailed information on your end to be resolved, so I'm going to open a ticket for you with our Support team to get you help. Keep an eye on your email!

    In the meantime, here are some scan configuration articles that may be helpful:

  • Avatar
    Greg Platek

    Did you ever get a resolution for this? I have the same problem and though I have opened a high priority ticket, I am not getting help.

  • Avatar
    David Greenwalt

    Any updates on this? I'm having the same problem.

  • Avatar
    Kirsten Flores

    Hi David Greenwalt - I'm sorry to hear you are having issues with your scans! There can be multiple reasons a scan is not running, so additional details will likely be needed to determine the cause. You are welcome to share here, but it may be best to get a ticket started for assistance with your specific scenario. It looks like you have already submitted a ticket for this, but if you need any further assistance, feel free to comment here again. 


Please sign in to leave a comment.