Scan is not running

Chithra K

• May 17, 2021 16:55

I have set up a new deployment and created a scan schedule. I created this deployment last week and scan has not yet run. The scan is active and the page also shows a next scan date. But after the time is elapsed, it shows a new time for the next scan and a "Not scanned yet" message under last scan. What am I doing wrong?

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• Official comment

  

  Abby Kincer

  • May 20, 2021 15:36

  Hello @...,

  Thank you for reaching out, and I'm sorry to hear you're having issues with this scan. I suspect this will require a bit more detailed information on your end to be resolved, so I'm going to open a ticket for you with our Support team to get you help. Keep an eye on your email!

  In the meantime, here are some scan configuration articles that may be helpful:

  • Enhanced Scan Scheduling for Alert Logic Managed Detection & Response
  • Manage Scan Schedules
  • Manage Scans and Scan Results
• 

  Greg Platek

  • June 11, 2021 12:23

  Did you ever get a resolution for this? I have the same problem and though I have opened a high priority ticket, I am not getting help.

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• 

  David Greenwalt

  • April 14, 2023 13:08

  Any updates on this? I'm having the same problem.

  Yes 0 No
• 

  Kirsten Flores

  • April 14, 2023 16:12

  Hi David Greenwalt - I'm sorry to hear you are having issues with your scans! There can be multiple reasons a scan is not running, so additional details will likely be needed to determine the cause. You are welcome to share here, but it may be best to get a ticket started for assistance with your specific scenario. It looks like you have already submitted a ticket for this, but if you need any further assistance, feel free to comment here again. 

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