I need support

Jun Liu

• September 16, 2021 12:51

I need support. Alertlogic can't connect to the deployed AWS network now. It feels like a service can't connect, and it keeps waiting.

Yes 0 No

• Official comment

  

  Abby Kincer

  • September 16, 2021 16:36
  • Edited

  Hi Jun! I'm so sorry to hear you're having connectivity issues. I see you've submitted a ticket with our Support team - I'm confident they'll be able to help you there. I'll keep an eye on the ticket for you and make sure you're getting the support you need.

  For you and anyone else with a similar issue, I'm linking a few pieces of documentation that may be helpful:

  • Amazon Web Services (AWS) Deployment Configuration - Automatic Mode (Essentials Subscription)
  • Amazon Web Services (AWS) Deployment Configuration - Automatic Mode (Professional Subscription)
  • Amazon Web Services (AWS) Deployment Configuration - Manual Mode (Essentials Subscription)
  • Amazon Web Services (AWS) Deployment Configuration - Manual Mode (Professional Subscription)

   

  Please comment here if you have any issues or follow-up questions and we'll be happy to help.

Please sign in to leave a comment.