Helpdesk link in dashboard

Paul Misner

• February 16, 2022 19:06

Could you put a link to support into the dashboard? Right now, clicking help gives an overview of the values on the dashboard. It's not efficient to have to leave the dashboard, go to the main page, authenticate, and go to the support page.

Yes 1 No

• 

  Kirsten Flores

  • February 17, 2022 16:51
  • Edited

  Hi Paul Misner - Thanks for your feedback. Would you mind sharing more about your use case? Are you finding you frequently have questions about that Dashboard and needing to submit a Support ticket? Or perhaps more generally hoping to find a quicker way to submit tickets from the Alert Logic console? Any additional context you are comfortable providing may be helpful to our Product team as they assess requests. 

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  Paul Misner

  • February 17, 2022 17:17

  I'm primarily in the dashboard when the need for a support ticket arises. One case in particular is when I need to request that a certain type of incident be filtered out, like a login attempt from a known scanner. In general, when I'm working with a feature I need help on, I'll want to look at the documentation, post it to the community, or open a case. Finally, it would be good to have access when I encounter a bug or come up with a feature request.

  In thinking that it would be optimal if both the dashboard and the support system be open at the same time, like with a popup or sidebar. That way we could transfer data as needed from both interfaces.

  Thanks for your assistance. 

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