Kirsten Flores

1. Community
2. Questions & Answers
3. Alert Logic Support

Hi Paul Donnelly - thank you for reaching out. Our Support team is 24x7, 365 days a year, with engineers standing by to address customer requests. We apologize for the delay in responding to your i...

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• Kirsten Flores
• February 15, 2023 15:14
• 0 votes

1. Community
2. Questions & Answers
3. Firewall Rules for Agents

Hi James Lucas - thanks for your question! We have the firewall rules necessary for Alert Logic appliances and agents in our documentation here: United States Firewall Rules UK and EU Firewall Rul...

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• Kirsten Flores
• January 19, 2023 16:13
• 0 votes

1. Community
2. Special Topic: Improved Log Search
3. Improved Log Search Support Resources

Hi Frank Fitus - Thanks for reaching out! A couple of those resources are no longer available, since they were intended to assist with the changeover to new functionality. I have removed those link...

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• Kirsten Flores
• January 10, 2023 20:11
• 0 votes

1. Security & Software Updates
2. Emerging Threats
3. 12/13/2022: Citrix ADC and Citrix Gateway RCE Vulnerability

Alert Logic released scan coverage on December 15, 2022, to identify this vulnerability. 

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• Kirsten Flores
• December 16, 2022 15:02
• 0 votes

1. Security & Software Updates
2. Emerging Threats
3. 12/13/2022: Fortinet FortiOS Vulnerability

Alert Logic released unauthenticated scan coverage on December 14, 2022, to identify this vulnerability. 

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• Kirsten Flores
• December 14, 2022 21:13
• 0 votes

1. Security & Software Updates
2. Emerging Threats
3. 09/30/2022: Microsoft Exchange Server Zero-Day Vulnerabilities

Alert Logic released scan coverage on October 4, 2022, by 23:00 CDT to identify this vulnerability. An authenticated scan performed after this release will check for the version of Microsoft Exchan...

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• Kirsten Flores
• October 05, 2022 14:28
• 0 votes

1. Community
2. Questions & Answers
3. Where's the agents

Hi Dean Hufford - The best way to check on your agent status is with the Health remediations. Those are available under navigation menu > Respond > Health. Then click Unhealthy in the top left corn...

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• Kirsten Flores
• October 04, 2022 22:06
• 0 votes

1. Community
2. Feature Requests
3. Exclusions and IP Ranges

Hi Tessa Blackmon - Creating exclusions for discovery scans is not currently available in the Alert Logic console. I have passed on your feedback to the Product team for consideration. We recommend...

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• Kirsten Flores
• September 26, 2022 18:31
• 0 votes

1. Community
2. Discussions
3. What does Most Seen CVEs mean?

Hi Suzan Liu - When a CVE is detected on a specific host and/or port during a scan, each vulnerability instance has a First Seen timestamp and a Last Seen timestamp. The first time that the CVE is ...

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• Kirsten Flores
• May 12, 2022 16:28
• Edited
• 0 votes

1. Frequently Asked Questions
2. Appliances
3. Does Alert Logic use two-factor authentication for SSH access to appliances?

Hi Venugopal Yalla - Did you have a question you need assistance with? 

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• Kirsten Flores
• May 05, 2022 15:45
• 0 votes