When you need to change the internal IP address of a physical appliance, it is best to inform Alert Logic® before making the change to suppress alarms.
The following article describes how to change the IP address of a physical appliance and best practices for keeping Alert Logic informed of the change.
Changing an Internal IP Address
- Before making a change to a physical appliance that would result in a period of downtime, Create a Ticket in the Alert Logic Support Center to inform our Monitoring & Triage team. Providing prior notice allows Alert Logic to verify that alarms are suppressed.
- Amend the internal IP address of the physical appliance using the following procedure: Change the internal IP address for a physical appliance.
- Contact the Monitoring & Triage team using the same reference number from the ticket created in step 1 to remove the suppression of any alarms. Alert Logic’s appliance engineers will be able to confirm that the appliance is fully operational and update necessary records.