Allow Exceptions for Third-Party Cookies

Alert Logic applications can use multiple authentication methods provided by external domains. Previously, Auth0 (https://auth0.com/) has been used for Single Sign-On.  However, Alert Logic applications can now be accessed via the Fortra identify provider.  

Note: For information on the Fortra single login and identity provider, refer to this FAQ article.

As both services exist within their own domains, Alert Logic applications require third-party cookie exceptions to be configured in the browser, so we can seamlessly interact with these sites. Guidance on adding third-party cookie exceptions for specific sites is available for the following browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

Read on to learn more about the procedures for each browser.

Google Chrome

Third-party cookies are blocked by default in the Google Chrome browser. Use the following procedure to ensure that your browser is compatible with these authentication methods.

1. In the Chrome browser window, click the More icon (), then click Settings.
2. Click Privacy and security in the left-side navigation.
3. Click Third-party cookies.
4. Under "Customized behaviors", click Add.
5. Add the following URLs one at at time, clicking Add after each:
   • [*.]alertlogic.com
   • [*.]fortra.com
   • [*.]frontline.cloud
   • alertlogic.zendesk.com           
   • alertlogic.auth0.com

Mozilla Firefox

Third-party cookies are blocked by default in the Mozilla Firefox browser. Use the following procedure to ensure that your browser is compatible with these authentication methods.

1. In the Firefox browser window, click the More icon (), then click Settings.
2. Click Privacy & Security in the left-side navigation.
3. Under "Enhanced Tracking Protection", click Manage Exceptions.
4. Enter the following URLs in Address of website, pressing Enter after each:
   • console.alertlogic.com
   • support.alertlogic.com
   • dev.alertlogic.com
   • search.alertlogic.com
   • incidents.alertlogic.com
   • endpoints.alertlogic.com
   • account.alertlogic.com
   • configuration.alertlogic.com
   • clouddefender.alertlogic.com
   • platform.fortra.com
   • alertlogic.auth0.com
   • alertlogic.zendesk.com
   • login.frontline.cloud
   • vm.us.frontline.cloud
   • vm.uk.frontline.cloud
5. Click Save Changes.

Microsoft Edge

Third-party cookies are blocked by default in the Microsoft Edge browser. Use the following procedure to ensure that your browser is compatible with these authentication methods.

1. In the Edge browser window, click the More icon (), then click Settings.
2. Click Cookies and site permissions in the left-side navigation.
3. Click Manage and delete cookies and site data.
4. Under "Allow", click Add.
5. Add the following URLs one at a time, selecting Include third-party cookies on this site for each before clicking Add:
   • [*.]alertlogic.com
   • [*.]fortra.com
   • [*.]frontline.cloud
   • alertlogic.zendesk.com
   • alertlogic.auth0.com

Apple Safari

Safari does not support a method to add third-party cookie exceptions for specific sites. We recommend using another browser such as Mozilla Firefox or Google Chrome.

We do not recommend it but there is a procedure to allow third-party cookies across the entire Internet:

1. In the Safari Browser Window, click Safari, then click Preferences.
2. Click Privacy.
3. De-select "Prevent cross-site tracking".