This article describes steps to take if you receive the following error when deploying the virtual appliance for Alert Logic®.
This error occurs if you have an older version of vSphere or ESXi that does not support the version of the OVF/OVA template used by the Alert Logic virtual appliance.
- Sign in to the Alert Logic console.
- Download the previous version of our appliance from the following location: https://scc.alertlogic.net/software/threat-virtual-appliance/threat-virtual-appliance_LATEST-SHA1.ova
- Deploy the virtual appliance using the version downloaded in step 2.
The appliance will automatically update to the latest version during the first boot.