Can new users only be added to the Alert Logic console by Alert Logic?

No. In fact, new user accounts can, and are encouraged to, be created by customers who have been designated as Administrator within the Alert Logic® console.

When a company first signs up for Alert Logic services, they are asked to designate an Administrator user for the Alert Logic console, which Alert Logic will create. It is up to the Administrator to generate and maintain the other user accounts for access to the console. Alert Logic has no way of knowing when employees come and go from your company, nor what level of access each person requires to fulfill their job responsibilities, so it is not possible for Alert Logic to maintain users for your account.