As you may recall, Fortra (formerly HelpSystems) acquired Alert Logic in 2022 as the leading MDR offering in the Fortra portfolio. As part of the technical integration, we are updating our email addresses from @alertlogic.com to @fortra.com, effective March 20, 2023.
With this change, Alert Logic recommends adding the "fortra.com" domain to your Safe Senders list, so you continue to receive emails from your customer success managers and security experts without interruption.
What changes will I see on March 20?
On March 20, 2023, all Alert Logic employee email addresses will migrate to @fortra.com as the default email address. There will be a transition period where individuals may continue using their @alertlogic.com address, but you can expect to start seeing emails come from @fortra.com soon.
What about system notifications and other automated emails I receive today?
All automated emails from Alert Logic systems will eventually be migrated to @fortra.com, but that change will take place over time. As a result, we ask that you add this new domain to your Safe Senders list so you will continue to receive emails and automated notifications regarding your services.
How do I contact Alert Logic now?
You can continue to contact Alert Logic using the same methods and email addresses you use today. Incoming messages to @alertlogic.com email addresses will continue to be directed to the appropriate teams and individuals, and there is currently no change to the Support and Sales email addresses (firstname.lastname@example.org and email@example.com).